All You Need to Know!
Items in this catalog are available only through Licensed Distributors.

FREE Artwork and No Re-Order Charges... EVER!

 
Free Setups
On all awards and gifts. A few exceptions may apply, as noted on the product.
We provide Free Art for all orders that can be production ready by our Art Department within 30 minutes. 95%
of provided art can be prepared for production within 30 minutes. Refer to ‘Art Requirements’ for specifications.
Additional Art time (ART): $36.00(z) per one half hour. You will be advised of additional art charges prior to
production.
Production Schedule
7-10 Business days from final art approval*. Orders larger than published quantities may require more time.
*Production time begins when a purchase order has been received, FINAL production information including
artwork, personalizations and proofs have been APPROVED and payment has been received or credit terms
have been established.
Quick Ship
Look for the Quick Ship Icon on select products - not to exceed published quantities and art submitted must be
production ready. Quick Ship products ship 3-5 working days after FINAL production information including
artwork, personalizations and proofs have been APPROVED and payment has been received or credit terms
have been established.
Expedited Service
Orders requiring faster than published lead times may be accommodated based upon factory capacity. Orders
shipped 6 working days or less from final art approval will incur a 20% Expedited Service charge (RUSH) or a
minimum charge of $50.00(z), plus appropriate air shipping charges. You will be advised of any Expedited
Service charges prior to production and charges will be applied to invoice.
Additional Location/Application Charge
Laser.
Additional Location Application (APPLAS) per location:
1-2 $30.75 3-5 $19.00 6-24 $9.75 25-49 $7.75 50+ $5.75 (r)


Sandblast.
Additional Location Application (APPSAN) per location:
1-2 $33.50 3-5 $21.75 6-24 $12.25 25-49 $8.75 50+ $8.00 (r)


Digi-Color.
Additional Location Application (APPDCB) per location:
1-2 $32.00 3-5 $18.50 6-24 $9.00 25-49 $7.00 50+ $6.50 (r)

Color-fill (FILL-LAS or FILL-SAN): $7.50(v) per area, per piece. Available in the following colors: gold, black, white,

copper, silver. Call Customer Service for additional color options. Add one day to normal production time. PMS
color matching is not available on color-fill. (see substrates and color fill swatches below - click here)
 
Personalization Information
Personalization information must be submitted electronically in Excel, Word or CSV format to our specifications.
Personalization charges include blocks of up to 3 lines of changing text.


Gift Personalizations (LPER4) $3.50(v)

Faxed or other non-electronically submitted personalizations will incur a Typesetting Charge (TYPE): $2.50(v)
each, in addition to above personalization charge.
 
Art Requirements
PDF templates available at pacesetterawards.com. Production Ready Art should be sent via email, upload or disk to your Customer Service Rep with the appropriate specifications (see below). Please send additional PDF and/or JPEG files of artwork along with original production art files.
Vector Files: Corel Draw version 15 or lower (CDR), Illustrator (EPS or AI) - Please convert fonts to curves/outlines/paths to ensure fonts stay consistent. Otherwise we can only accept Windows TrueType fonts (TTF) or OpenType fonts (OTF) for orders with multiple personalizations. Please provide the appropriate fonts that will be used for your layout (if fonts are not converted as described above).
Bitmap Files: Photoshop (PSD), TIF, JPEG - 600 DPI preferred - minimum 300 dpi for each image. When submitting Illustrator files please provide images (when linked in files) if the images are not embedded.

Art Prep for Digi-Color:
Minimum font size is 10 points. Include 1/8” clear space around edges for all artwork. Personalizations should be vector files separated from bitmap backgrounds. Lens effects, gradients and layers need to be flattened. Avoid images smaller than 300 DPI when sized for production and bitmap images that are not proportional to the award. If appropriate art elements are not available, our artists can manipulate your files for $36.00(z) per one half hour to upgrade to production quality. Digi-Color cannot guarantee PMS colors. For close approximation, a pre-production sample is recommended and a PMS approximation charge may apply – call Customer Service for information. No PMS colors are available on gradients, transparencies or metallic colors.

Art Prep for 3D Crystal Subsurface Laser:
2D extruded logos (3D appearance from the front):
File Conversion Fee: ART2D minimum $36.00(z)*.
Corel or Illustrator vector files are preferred.
3D modeled objects (3D appearance from any angle):
File Conversion Fee: ART3D minimum $150.00 - $275.00 (z).
Stereo lithography (STL) files are preferred. Other file formats, such as 3D Object File (OBJ) and Auto CAD (DXF),
may be usable. For buildings, please supply building blueprints.
*You will be advised of additional art charges prior to production: $36.00(z) per additional half hour conversion.

Art Time for 3D Crystal:

Allow 7 - 15 working days for art file conversion.

Production Time for 3D Crystal:

12-16 weeks after art approval.

Art Prep for Sandblasting:
Minimum font size is 12 points on non-serif fonts and 16 points on serif fonts. All artwork must be black and white - halftones cannot be sandblasted. Artwork with fine lines may be problematic.

Art Prep for Screening:
Minimum font size is 10 points. Standard colors available in addition to Pantone Basic Colors are black, white, gold, silver and frost (see website). Multiple colors must be color separated on artwork submitted.

Art Prep for Laser:
Minimum font size is 10 points. Black and white art is required. Limited tones of 10% - 30% gray can be used but may be problematic.
Additional Information
Minimum Orders: Orders totaling less than $67.00(r) will incur a $15.00(z) (SMALL) order handling fee.

Cancellation/Decreased Order Charges:
Orders canceled during or after the original production run and prior to shipment, will be invoiced for all material and labor completed up to the date that the order is canceled. Decreased orders will be billed at the appropriate reduced column price, as long as production has not been completed. Changes to orders must be faxed or emailed.

Increased Order Charges:
Increased orders received after the original production run will be processed as new orders and billed at the quantity of the new order. If original production has not been completed, the scheduled ship date may change or Expedited Service charges may apply. Changes to orders must be faxed or emailed.
Shipping and Packaging Information
Packaging:
Refer to appropriate pages for packaging designation. The most common packaging is shown below. Other standard packaging includes foam pouches and poly bags. Contact factory for special packaging needs.

Identification Labels:
Customer typed and furnished name labels, in alphabetical order, applied to gift boxes at no extra charge. Factory furnished and applied labels at no extra charge on orders of 40 pieces of more. Orders with less than 40 pieces requiring factory furnished labels will incur a $10.00(z) (LABEL) charge per order. To avoid additional LABOR charges for any factory furnished labels, list must be provided to factory in Excel or CSC format.

Shipping:
All orders are FOB: Factory. Orders without prepayment or credit approval will be shipped COD. Factory ships via FedEx or UPS. Any other method of shipping or any international shipments will be subject to an additional Document Charge (DOC): $15.00(z) per destination. For each incorrect shipping address provided, a $7.00(z) Address Correction Handling charge (FRTCOR) will be billed in addition to the charges we incur from our shippers (FRTADDL).

Third Party Shipping/Freight Collect:
Customer must supply account number, account name, telephone number and reference number on purchase order at least 3 days prior to shipping. A $10.00(z) (TPS) charge will be applied per order.

Individual Drop Shipments (multiple destinations):
$5.00(z) (DS) per destination when provided via email or disk in Excel or CSV format to our specifications. Contact Customer.

Lost or Damaged Merchandise:
Claims for repair, replacement, corrections or shortages must be presented to our company within 7 days from receipt of the shipment. Re-shipment, if necessary, requires the use of professional care and packaging materials to prevent damage in transit.
Warehouse Release Program
Ideal for service award programs - simply total your award needs for the year and place a Master Order – minimum 25 pieces*. A $10.00(z) (RELEASE) charge will apply to all shipment releases of prepaid merchandise held in inventory. This charge covers office expenses and warehousing; freight is additional. To retain pricing and availability, all necessary merchandise and production charges are subject to catalog specifications and invoiced at program inception. This merchandise will be held no longer than 14 months at which time final shipment must be initiated. Production delivery dates apply for each release. *Master Orders for less than 25 pieces will incur a $50.00(z) warehousing fee.
Miscellaneous Information
Custom Orders:
Custom orders require a signed purchase order and are subject to deposit prior to production. Minimum quantities may apply.

Graphic Assistance:
Take your logo and graphics to the next level!
Most full-color and multi-dimensional effects can be dramatically enhanced by our Graphic Assistance designers. Graphic Assistance (ARTGA) is billed at $36.00(z) per half hour. Upon receipt of your supplied art and request for Graphic Assistance, we can create a full-color work of art for your approval prior to production.

Virtual Designs*:
We will provide you with an illustration of our catalog item using your logo (vector file required) and text at no charge. Modifications to illustrations will be billed at $10.00(z) per change. Virtual Designs are not accepted as supplied artwork and do not replace art proofs – official art proofs will be generated at no charge when your order is placed. Most virtual designs and/or renderings can be provided in 2-3 days.
*Create your own virtual designs online in minutes using our new EZ Virtual Sample tool! Just click on the icon on each product page to create your own virtual sample (see website for details).

Random Samples:
Random samples under $20.00 EQP, will be provided at no charge with customer supplied UPS or FedEx account number (no Third Party Shipping charge applied to sample order).

Pre-Production Samples:
If a paper proof is not sufficient, a pre-production sample of your actual item may be created. Pre-production samples are invoiced at minimum quantity plus all non-returnable art/production set-up charges. If the sample is approved without art changes, all charges will apply to the final production of the order. Pre-productions samples are recommended for all Digi-Color imprinted awards where close color matching is important.

Return Policy:
All samples or packages must be approved prior to returning them to the factory. Please contact Customer Service for a return authorization number (RA#). Delivery will be refused for any return not bearing a factory issued RA#. A 20% Restocking fee will be applied to all returns of stock catalog items. Custom, imprinted and non-stock items are non-refundable.

Sizes and Weights:
All sizes and weights are approximate.

Prices are F.O.B. Factory:
Prices and items may be subject to change due to the fluctuating market value and availability of raw materials. This catalog supersedes all previous catalog prices and items. Our company reserves the right to change prices, sizes, colors, materials or other standard product specifications without notice.

Inventory:
Every effort is made to maintain sufficient quantities to meet production demands - however all orders are subject to product availability. Please verify availability with Customer Service.

Office Hours:
Monday through Friday 8:30 am to 5:00 pm CST.
 
Word about Substrates
Some products, such as Art Glass, Marble and Custom Laser-Cut Lucite, have variations in size, color, pattern and surface texture. These are considered characteristic of the product, including small air bubbles and flaws that are inherent in unique, handmade Art Glass items. Art glass should only be considered if this is acceptable. No replacement or refund will be provided due solely to characteristic variations.
Substrates and Finish Choices
Illustrated below is examples of plaque finishes, plate finishes and color fill for various substrates.


Board Choices

Rosewood
Piano Finish
Ebony
Piano Finish
Genuine
Red Alder
Amber
Bamboo
Ebony
Finish
Walnut
Finish

Fill Choices
Frost Gold Fill Silver Fill Bronze Fill Black Fill White Fill

Plate Choices
Satin
Gold
Satin
Silver
Black White
Guarantee
Your satisfaction is important to us. We guarantee replacement or refund of any products due to shipping damage, defect or factory error upon inspection of returned products, if they are returned within 30 days from receipt of the shipment.
Watch for These Icons


New Product Icon All products that are new from the current catalog and New released products throughout the year.
Quick Ship Product Icon Products that are available in 3-5 working days after art approval.
Made in the USA Icon Product that is proudly made in the USA.




Web Exclusive Icon Product deals that you will only find on the website.
Digi-Color Icon Products that have vibrant full-color imprint.
Multi-Height Series Icon Products with multiple heights in the same style.