March 16, 2020
Dear Valued Pacesetter Customer,
We at Pacesetter Awards are sincerely hoping that you and your families are healthy and weathering this crisis as well as possible. As this subject has progressed, we have tried hard to protect our customers and staff from COVID-19 by several methods. We are monitoring and following the CDC and City of Chicago healthy department recommendations closely. As of today most of our office work staff will be working from home with full connectivity to our ERP system and art files. Our production staff has been dispersed as much as possible around our factory. We have created our version of social distancing, personal hygiene and clean/disinfecting policies which we will be strenuously enforcing.
Servicing our Customers
As most of the demand for our product pertain to the accomplishment of individuals and teams over several months, we are expecting that there will still be a need for our awards. Recognition is a very important connection point that is even more important now.
Orders in House or Upcoming – If an event is canceled, that doesn’t mean that the recognition of past efforts is not important. It may be even more important. To that end, we are working on more solutions to provide for a drop shipped award to connect with the excitement of the event. We will insert with each award a letter from the presenter, even personalized at no extra charge. We will insert brochures etc. that may also be related to the award as needed at no extra charge. Any other needs to help with the logistics/fulfillment of these orders will be considered.
While our industry is taking a hit at this time, we are encouraging you our distributors to redouble your efforts to provide solutions for your clients that make sense. If those solutions might mean Pacesetter products or services, let us know any challenges. Be assured we will not let you down.
We are operating under our normal business hours of 8:30-5:00 CT.
Pacesetter Awards Team